What's your approach to designing a conversational flow that feels natural and intuitive for users interacting with a chatbot?

To create a natural conversational flow, start by mapping key intents and guiding users with clear responses. For knowledge-based interactions, embedding techniques allow you to store and retrieve data from your environment efficiently, enabling the bot to pull relevant information based on user queries. Fine-tuning, on the other hand, customizes the chatbot's tone and response style to better match specific needs. Combining both—embedding for retrieval and fine-tuning for flow—lets you build a responsive, tailored chatbot through APIs, enhancing user experience while keeping data secure.
So, i would recommend to use chatgot api with fine-tuning or embedding technique.

Hi, you can build a natural conversational chatbot using Openai Assistant, this will not feel like form-filling. You can read more about it here: https://platform.openai.com/docs/api-reference/assistants

I hope this helps.

I start by mapping out the user journey, focusing on the questions they’ll ask and the actions they want to take. I keep the language simple, friendly, and human-like avoiding overly technical or robotic phrases.

To make interactions smoother, I use short, clear responses and give users easy choices through buttons or quick replies to reduce typing effort and decision fatigue.

I also focus on context awareness. During a conversation, the chatbot remembers what the user has already said and builds on it to make the conversation feel more fluid and less repetitive.

By pulling it all together, I create a flow in the chatbot that can feel like a conversation, not just an advance in form-filling.