What are your best practices for training employees on new software tools to ensure they are used effectively and efficiently?

Keep the following points in mind while training your team:

1. Provide your employees training guides, tutorial videos, SOP documentation, and an FAQ section for better understanding and easier learning.
2. Develop a framework that outlines specific roles and responsibilities associated with the new software, ensuring everyone knows their part in using the tool effectively.
3. Customize training content and resources based on the roles defined in the framework, ensuring that each employee receives training that is directly relevant to their responsibilities.
4. Conduct usability testing with a group of employees to gather real-time feedback on the software's functionality.
5. Use the insights from usability testing to make adjustments and ensure the software meets the required functionality before rolling it out to the entire team.
6. Provide ongoing support after the initial training through regular check-ins, refresher courses, and access to helpdesk support.