Open source CRM vs. proprietary CRM - how do these solutions compare in terms of customization and cost?

When comparing open source CRM and proprietary CRM solutions, customization and cost are two key factors to consider. Here's a breakdown of how these solutions differ in these areas:

Open Source CRM:

Customization: Highly customizable, allowing for modifications to suit specific business needs.

Cost: Often free or low-cost, with optional paid support and customization services.

Proprietary CRM:

Customization: Limited customization options, with changes typically requiring vendor support.

Cost: Can be expensive, with licensing fees and potential additional costs for customization.

Open source CRM solutions offer greater flexibility and cost savings, but may require more technical expertise to customize. Proprietary CRM solutions are often easier to implement but can be more expensive and less customizable.